As we all try to adapt to a new lifestyle during the COVID-19 crisis, the amount of “hoarding” that is taking place is unprecedented and was not anticipated. When customers shift behaviors and start stocking up on the basics, it sends shock waves through the nation’s supply chain. Never in history have we experienced such an increase in demand; the supply chain cannot keep up.
The COVID-19 pandemic has caused millions of Americans to work from home, many of these individuals are working from home for the first time ever. Sports and other forms of entertainment have been indefinitely postponed. Churches are shut down and services are being livestreamed. If that doesn’t illustrate the paralyzing state that the country is in, we don’t know what does. While it is hard not to focus on the negatives from this crisis… this time is also filled with many positives. To help change your perspective during this chaotic and stressful time, our VP of Central Sales, Daniel Medalie, gives the following advice to see the advantages of this time at home:
Taking large volumes to market across thousands of locations is no doubt chaotic, and challenging. In our current situation, this very much applies to mass rollouts of emergency supplies. Right now, stress is at an all-time high. Overnight, necessities, such as water, have turned into an expedited situation. Suddenly, record amounts of consumers are flocking to stores and clearing out stock almost as soon as it goes on the shelves. Networks are strained due to the number of people now working from home. Telecom and IT companies are trying to boost capacity, which becomes even more complex with installations and merge-in-transit thrown into the mix. Lastly, when you compound the remote workforce with safe space initiatives, it escalates the chaos.
Recently on a sales call, the client expressed an opinion that “all freight forwarders are the same.” After hearing this, it immediately became my goal to disprove this theory. Having spent my entire career in logistics, I know that statement just isn’t true. It is increasingly important for small and mid-size forwarders to create ways to set themselves apart in this competitive and growing industry. At Pegasus Logistics Group, we strive to be different and disprove this theory in our transportation network, sales and customer service teams, implementation and onboarding processes, and client and partner relationships.
While many companies try to be everything to everyone, Pegasus Logistics maintains a firm commitment to securely and efficiently moving what we call “Shipments of Consequence." These are shipments in which “the impact of failure to our client, or our client’s client, are severe,” says Heath Shoemaker, Pegasus’ EVP of Solutions. One example of a “shipment of consequence” is handling products that are considered expensive, such as high value electronics or medical devices. Another example is shipments that include items that may have a lower intrinsic value but are needed to meet a production schedule or to launch a new product on time. “They are products in which the consequence of non-delivery is greater than the value of the product being moved,” says Dennis Stanley, Vice President of Business Development. “It has serious implications for their company.”
The modern world of logistics and supply chain is under constant pressure to innovate and take advantage of evolving technologies. As customer expectations change, logistics providers are faced with the choice between focusing their efforts on new technologies or being left behind. Shippers need a true partner who can deliver high-touch transportation, while utilizing a custom approach and the latest technology to provide a one of a kind experience. Logistics providers must be prepared to offer modern solutions, such as real-time supply chain visibility, data analytics and predictive modeling, full business-to-business integration, and awareness of other burgeoning technologies.