All too often I’m asked, what is your on-time percentage as an organization? I consistently respond, “We pursue business where one failure is too many!” This means by the time we’re reviewing on-time percentages it could be too late! We challenge all stakeholders within Pegasus to understand the true impact of failure for all our clients. Not having a detailed understanding could lead to poor decision making and, quite frankly, less commitment to mitigate risk at all costs. It’s critical we all understand the consequences of failure and how we can support limited disruptions.