With all the uncertainty in the supply chain world right now, there is always one constant we can rely on: service is key. At Pegasus Logistics Group, we seek to identify and measure service in new and deeper ways than traditional on-time metrics. Of course, we still measure on-time percentage, but more as a vindication that our efforts are paying off than an indicator of performance. In 2020, we have achieved our strongest service metrics yet and we are committed to continuing our pursuit of the perfect customer experience.
With the rise of COVID-19 impacting all our lives, the first half of 2020 has been six months like none other in history. Ultimately, the coronavirus has caused many of us to completely rethink our lives and how we interact with our loved ones. For those fortunate enough to still be employed, it has challenged us to communicate with our customers, suppliers, and co-workers in different ways than ever before.
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There’s not a single business owner or CEO that doesn’t spend at least a portion of their time considering risks to their company. Those risks can include financial crises, natural disasters, cyber threats, civil unrest, trade agreements/restrictions, and even war. For many organizations, 2020 has shined a spotlight on just how critical planning for the unknown can be.
Amid unpredictable times, we have never seen such an intense focus from the media and economists regarding the dire need to strengthen supply chain operations. Loading your bench with reliable and flexible logistics partners is critical in this environment and should be at the forefront of each supply chain leader’s mind.
As uncertainty across the world grows along with this pandemic, the one constant, unfortunately, is chaos. Pegasus prides itself on navigating customers’ chaos by remaining calm through their perceived storms. Amidst the COVID-19 upheaval, a consistent presence has been our partners, who have implemented creative and effective tactics to keep our customers safe.
Our prospective clients often bring up the question, “How do you ‘make it right’ if and/or when service failures happen?” Clients usually point out that mitigating risk is even more important than fixing a service failure. Acknowledging an issue is critical, but the way Pegasus proactively manages the business to avoid issues, such as SLA failures, manufacturing down time, lost sales or delayed event materials, is game-changing. We all know our client relationships would be short lived if we didn't meet or exceed expectations, and the costs associated with severed partnerships are far too high for all involved parties.